How do you become a successful Smart Industry company? Frontrunners within SMEs shared their knowledge about this at the national Smart Industry event on 16th February. Their tips, including those from HTC, have now all been combined and can be downloaded here.
HTC gave a highly rated lecture on “intimate customer relationship” at the event entitled: HOW DO YOU ADAPT YOUR BUSINESS MODEL IN LINE WITH YOUR CUSTOMERS’ CHANGING NEEDS?
the tip linked to this:
• Don’t think in product features, but think in processes (as experienced by the customer).
• You’re not there with an idea, or a development. It’s all about discovering, developing and organising.